1 Validity of the GTC
The business owner, Sabrina Zucco, hereinafter referred to as the business owner, provides her services exclusively on the basis of these GTC. These apply to all business activities between the Business Owner and the contractual partners, hereinafter referred to as the Client.
The GTC are deemed to be accepted with any appointment booking, whether by telephone, e-mail, online or other channels such as Whatsapp/SMS.
The business owner is authorised to amend or supplement these GTC at any time.
2 Appointments
Agreed appointments (verbally, by telephone or online and by email, or other channels such as WhatsApp/SMS) between the business owner and the client are binding.
The costs for appointments agreed but not attended will be charged unless they are cancelled in person or by telephone at least 24 hours in advance. Cancellations via electronic media are only considered accepted once they have been confirmed by the business owner.
The treatment time includes the dressing and undressing of the client, the treatment and a short anamnesis interview. For first treatments, the anamnesis interview takes a longer period of time. If the client is late, the treatment will be shortened by the corresponding amount of time. The therapy must be paid for in full. There is no entitlement to compensation.
3 terms of payment
The prices in CHF on the website apply. Prices are subject to change at any time.
​
4. entitlement to health insurance benefits
The client is responsible for clarifying the entitlement to benefits with his/her health insurance company. Whether there is entitlement via supplementary insurance can be determined by quoting the ZSR number K922964.
As a rule, no referral from a doctor is necessary.
Consultations cannot be billed via basic insurance (KVG) but only via supplementary insurance.
​
When purchasing vouchers and for redeemed vouchers, no reimbursement vouchers are issued for the health insurance company.
​
5. treatments & liability/limitations of liability
An anamnesis (health questions) is taken during the initial treatment. The client is obliged to answer the questions truthfully.
The client shall provide information about any changes in health without being asked to do so during each subsequent treatment.
Treatments are carried out according to current and up-to-date knowledge, experience, methods and techniques.
Treatments are carried out according to current and up-to-date knowledge, experience, methods and techniques.
Treatments are carried out at the client's own risk. If, despite professional application, consequential damage occurs which is due to the fact that a client has concealed contraindications, the business owner is exempt from any liability. The same applies to damage caused by the fact that a contraindication was not known to the client and was not recognisable to the business owner.
The treatments do not contain any promises of healing and are in no way a substitute for visits to the doctor.
​
6. data protection regarding practice management & confidentiality
Version from 01.09.2023
​
I, Sabrina Zucco, Shiatsu Praxis, Etzelstrasse 32, 8808 Pfäffikon SZ, hereby confirm that I comply with the following rules in accordance with the Data Protection Act and Data Protection Ordinance:
The purpose of this privacy policy is to inform you, the client, about my handling of your personal and sensitive data collected in my practice.
​​
Only data that is related to the therapeutic treatment or that is relevant for information about any offers will be processed. This is exclusively data that I have collected with your consent, that you have sent me or that can be found in publicly accessible directories (telephone directory, etc.). This may include general personal data (name, address, telephone number, etc.), information about your health/the course of your illness, diagnoses already made and, if applicable, other data that you have provided to me as a result of your treatment (patient files).
​
This data is collected, stored and processed exclusively in your patient dossier or in the dossier required for administration, in particular in the software required for invoicing in accordance with tariff 590 (iTherapeut V5.5). All processing steps carried out on your data, including the persons responsible, can be traced in these two storage locations. The data security of iTherapeut V5.5 complies with the Data Protection Act valid from 1 September 2023. I only pass on your personal data to persons or areas of my practice that need it to fulfil contractual and legal obligations. These persons have been informed of the applicable data protection regulations and are obliged to comply with them.
Your data or parts thereof will only be made accessible to other persons or institutions (insurers, etc.) with your explicit consent. Exceptions to this are court orders or the enforcement of justified claims by the practice.
If your data is physically collected and processed, it will be stored in a lockable room or cabinet that is not accessible to unauthorised third parties. Electronically collected data is stored securely (firewall, password, etc.).
​
Unless otherwise stipulated by cantonal or other legal regulations, your data collected by me will be deleted twenty years after your last consultation in our practice.
​
Written communication between my practice and you will be encrypted using a standard programme or - with your written consent - unencrypted. Invoices are issued in paper form or by e-mail. Appointments are made unencrypted by e-mail, SMS or WhatsApp with your consent to the GTC.
As a current or former client, you can request a duplicate of all your data collected by me in a common electronic format at any time. Only physically existing data will be scanned for this purpose and sent to you as a PDF or in paper form. As a rule, the data will be handed over to you free of charge and within a maximum of 30 days.
The therapist is responsible for all questions relating to the processing of your personal data and the exercise of your rights:
​
Sabrina Zucco, Praxis Sabrina Shiatsu, Etzelstrasse 32, 8808 Zurich
Phone: 078 659 66 39
E-mail: sabzucco@gmail.com
​
7. final provisions
Swiss law shall apply. The exclusive place of jurisdiction for all disputes arising from these terms and conditions is Zurich.
​